This describes a device which is as new. The original packaging may have been opened or the security seal broken. Some open box items (typically components) are excess stock from our manufacturing warehouse and as such may be bulk packaged or loose. Regardless of the packaging,
these items will be as new, with any remaining manufacturers warranty.
Unless stated otherwise, all refurbished items on the Encore website will be classed as Grade B.
This describes a device which is very clean and of a desirable quality. It should be in nearly new condition with no noticeable scrapes or scratches and absolutely no dents or damage. Every element of the hardware is functional with no known faults in the system.
The device will be clean with few small scratches on the casing which are barely noticeable. No scratches on the screen or speakers. All system hardware is fault free and in working order.
The device is still in clean and tidy condition but has signs of use. Some small scratches and/or dents on the casing are permitted but nothing that affects the function of the machine. No damage to the screen and no faults with any of the system hardware.
The device may have several scratches and/or dents to the casing with some scratches on the screen. No dents or scrapes on the screen. The hardware of the system still functions.
The device is FAULTY. The device/s are damaged or unusable. This includes smashed screens, faulty hardware, and surface damages. The machine will not work but still has all parts present.