Delivery Information

Our delivery services:

• Standard Delivery is free when you spend £75.
  Orders under £75 are £2.95 to most of the UK, and £4.95 to Northern Ireland, Channel Islands, Isle of Man, and Scottish Highlands and Islands.
  Orders normally leave our warehouse in 2 to 3 working days and are despatched by FedEx on a Next Working Day service.
  
  
• Premium Delivery from £5.95 to £9.95
  Orders leave our warehouse the same day if placed before 12pm, or the next working day after this time.
  Deliveries to most UK addresses costs £5.95 and are sent on a Next Working Day service.
  Deliveries to Northern Ireland, Channel Islands, Isle of Man, and Scottish Highlands and Islands cost £9.95 and normally take two working days.
  A maximum of 5 devices can be sent on this service.
  

* Exact delivery costs will be shown during checkout.

Delays may occur during delivery that are out of our control. Please refer to the tracking information provided once your order has been dispatched for delivery information.

All orders go through a rigorous pre-delivery inspection before we install your chosen operating system. We aim to dispatch all orders within the timescales stated above, however, there may be times where this is not possible (e.g. Components, chargers and accessories can fail quality control checks, or other reasons beyond our control). In these cases, we will dispatch your device as quickly as possible without compromising on quality.

All orders are dispatched using FedEx and in most cases, delivery takes place the next working day following despatch. However, as with all delivery services, there is a risk that orders may be delayed in transit.

FedEx offer an "all day" delivery window, which means your parcel could be delivered at any time between 8am and 6pm. If you are not in at the time of delivery, FedEx will leave a card with details of how you can re-arrange your delivery.

Any delays that occur once the item has left our warehouse are unfortunately out of control of the Stone Group/Encore.

• Next day delivery is only available on orders of less than 5 devices. If you need more than this on a next day service, please contact us prior to placing your order.
• Orders placed over weekends or Bank Holidays are processed the next working day.
• During exceptionally busy periods, these delivery times may change. If there are any delays, you will be informed of this during the checkout process.
• We only ship to addresses in the UK.