Here at Encore PC we have over 25 years experience dealing with refurbished desktop, laptops and accessories. You can rest assured you are making a safe choice when shopping with us, as we offer affordable quality goods, that have been professionally refurbished. We have a large selection of brands to choose from, such as Apple, Lenovo, Dell, Toshiba and HP.
All of our items are graded, so you know what to expect when ordering. Here is an easy to use guide that explains what each grade means.
OPEN BOX - GOOD AS NEW
This describes a device which is as new. The original packaging may have been opened or the security seal broken. Some open box items (typically components) are excess stock from our manufacturing warehouse and as such may be bulk packaged or loose. Regardless of the packaging, these items will be as new, with any remaining manufacturer’s warranty.
GRADE A - GREAT CONDITION
This describes a device which is very clean and of a desirable quality. It should be in nearly new condition with no noticeable scrapes or scratches and absolutely no dents or damage. Every element of the hardware is functional with no known faults in the system. Most items will not come with original package, apart from the odd occasion.
GRADE B - GOOD CONDITION
The device will be clean with few small scratches on the casing which are but nothing significant. No scratches on the screen or speakers. All system hardware is fault free and in working order. Most items will not come with original package, apart from the odd occasion.
GRADE C - WELL USED
The device is still in clean and tidy condition but has signs of use. Some small scratches and/or dents on the casing are permitted but nothing that affects the function of the machine. No damage to the screen and no faults with any of the system hardware. Most items will not come with original package, apart from the odd occasion.
GRADE D - HEAVILY USED
The device may have several scratches and/or dents to the casing with some scratches on the screen. No dents or scrapes on the screen. The hardware of the system still functions. Most items will not come with original package, apart from the odd occasion. Due to their condition, we do not sell Grade D devices on our website.
GRADE E - FAULTY/UNUSABLE
The device is FAULTY. The device/s are damaged or unusable. This includes smashed screens, faulty hardware, and surface damages. The machine will not work but still has all parts present. Most items will not come with original package, apart from the odd occasion. Due to their condition, we do not sell Grade E devices on our website.
Still not sure? You can contact our customer service team, who will be happy any questions.